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DIRECTOR OF MARKETING OPERATIONS

Full-Time | Columbus, OH

ABOUT THE ROLE

The Director of Marketing Operations is a senior leadership position responsible for ensuring the operational excellence of Hunter Marketing. This role serves as the bridge between strategy and execution—creating the systems, processes, and accountability that enable our teams to consistently deliver extraordinary work while providing an exceptional client experience.

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While maintaining strategic client relationships, this role's greatest impact will come from strengthening agency operations, improving collaboration across departments, supporting business development efforts, and leading the internal systems that allow Hunter to scale thoughtfully.

PRIMARY RESPONSIBILITIES

Agency Operations & Client Delivery

  • Lead the operational flow of all client work across the agency.

  • Own and continuously improve Hunter's Monday.com platform, workflows, dashboards, automations, and project management processes.

  • Ensure projects move efficiently from strategy through creative development, production, media, and final delivery.

  • Monitor capacity planning, resource allocation, and project timelines.

  • Identify and remove operational bottlenecks before they impact client delivery.

  • Champion operational excellence across every department.
     

Leadership & Team Development

  • Lead and mentor Hunter's Marketing Coordinators and Marketing Managers.

  • Establish agency-wide best practices for project management and client delivery.

  • Foster accountability, collaboration, communication, and continuous improvement.

  • Partner with department leaders to ensure teams remain aligned and supported.

  • Help create a culture where extraordinary work is delivered with joy.
     

Client Strategy & Account Support

  • Support Marketing Directors through client meetings, strategic planning, campaign development, and execution.

  • Assist in developing marketing strategies, creative briefs, project plans, and campaign roadmaps.

  • Ensure every client receives proactive communication and exceptional service.

  • Monitor project progress to ensure no work stalls or loses momentum.
     

Business Development

  • Lead all operational aspects of Hunter's business development efforts.

  • Coordinate and manage responses for RFPs and RFQs.

  • Develop proposal presentations, pitch decks, credentials, and capabilities materials.

  • Coordinate internal resources to support successful new business pursuits.
     

Continuous Improvement

  • Continually evaluate and improve Hunter's operational systems, workflows, and internal processes.

  • Optimize agency CRM utilization and operational reporting.

  • Develop templates, documentation, and standard operating procedures.

  • Identify opportunities to improve efficiency, collaboration, quality, and scalability.

  • Champion new technologies, automation, and operational innovation that support agency growth

BENEFITS

As a full-time employee of Hunter Marketing, you will be eligible for:

  • Three weeks of paid time off annually

  • At least ten paid company holidays

  • Health insurance with a 50% employer contribution

  • Dental and vision insurance

  • Participation in the company's 401(k) plan in accordance with plan eligibility requirements

  • Complimentary Romeo's Pizza Perks membership (unlimited FREE pizza)

  • Dedicated downtown parking

  • COTA C-Pass

  • Professional development opportunities

  • A creative, collaborative, and people-first culture committed to helping every Hunter thrive

Apply Today >

*Please send your resume!

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